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GenAI that checks every recorded call against your script

IRAME Speech Auditor transcribes every call and separates the speakers. IRA checks what was said against your script or policy and sends each missed point to a reviewer.

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grc.irame.ai/speech-auditor

Who it is for

Show every call followed the script, not just a sample.

L2 · Second line

Compliance and quality teams

Sales or service calls reviewed against the script, each with a transcript and its missed points.

L3 · Third line

Internal audit

Test a process that runs over the phone and see which calls followed policy.

What it tests

Examples. The checks come from the script or policy you give IRA.

Speech Auditor: check and example of an exception
CheckExample of an exception
Required disclosureThe agent did not read the mandatory disclosure.
Script stepsA required step in the call script was skipped.
Customer consentThe call ended without the customer confirming consent.
Prohibited statementsThe agent promised something the policy does not allow.
Caller verificationAccount details were shared before the caller's identity was checked.
Customer sentimentAn unhappy-sounding customer, marked for a reviewer to hear.

How it runs

Each run follows the same five steps, from connecting the data to closing the last exception.

  1. 01

    Load the recordings

    Load the call recordings you want reviewed.

  2. 02

    Load the script and policy

    Give IRA the script or policy the calls should follow.

  3. 03

    Transcribe and check

    IRAME transcribes each call and separates the speakers. IRA checks the transcript against each point in the script.

  4. 04

    Flag calls for review

    Calls that miss a point go to a reviewer with the transcript attached.

  5. 05

    Report

    The report lists each call, the points it missed and the reviewer's decision.

References

We have not published a customer story for Speech Auditor yet.

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FAQ

Short answers to what buyers ask us most.

What does IRAME Speech Auditor check?

IRAME Speech Auditor checks every call recording against your script or policy. It transcribes each call, separates the speakers and reports each missed point.

Does IRAME decide whether a call failed?

IRAME flags calls that appear to miss a point and sends them to a reviewer with the transcript. The reviewer decides; the report records it.

What does IRAME need to start a call review?

IRAME needs the call recordings and the script or policy they should follow. Checks are agreed with you before the first run.

Where are IRAME's call recordings processed?

IRAME processes recordings in IRAME's cloud, your own cloud tenancy, or on-premise with on-premise AI models. Recordings never train a model.

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Stop sampling. Let IRA test everything.

Bring one process. In 30 minutes we show you the exceptions IRA finds and the evidence behind each one.

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